User Guide

Questions about setting up your new BOND?

Our User Guide will walk you through the steps needed to help you connect the things you couldn’t!


Click the link on the left to view the instructions on the right.

Additional questions? Contact us at customerservice@bondhome.io or…

Visit our Support Page

See our How-To Videos

BOND Home Warranty

Connect the BOND to your home WIFI network (iOS)

A) Make sure you have a working wireless network.

B) Plug the BOND into an outlet.

C) The Light ring will be white while the BOND is booting up.

D) The BOND light ring will be flashing green when the BOND is ready to be used. If the BOND light ring is not flashing green, try performing a WiFi reset.

*** Important note *** If the BOND light ring is red, try performing a rescue reset (WiFi settings and all programmed devices will be lost, and a firmware update will be forced).

 

E) Download BOND app at:

F) Open the BOND app

 

G) If you already have a BOND account, simply log in and continue to the next step. If you do not have a BOND account press “Create account” and enter your name, email, and a password.

 

H) Select either “Add BOND” or “Add a new one”

 

I) Follow the on screen instructions and press “Next”.

J) Go to your Settings, select Wi-Fi, and connect to the BOND network. It should look like BOND 1X2Y3Z4

K) Select the network you want the BOND to connect to and enter the network password. If you do not see your network, refresh the list by pulling the list down and releasing it.

 

L) Once connected to your network, the BOND light ring will turn blue.

*** Important note *** If the BOND is unable to connect to your WiFi network, the BOND light ring will turn orange. If this happens, please try the following:

  • Make sure you correctly entered your WiFi password.
  • Perform a WiFi reset and try the setup process again.
  • Try resetting your WiFi router.
  • Restart your BOND and try the setup process again.

If you are still having issues connecting to WiFi, please contact us at customerservice@bondhome.io.

 

M) The BOND dashboard is now available and you can start adding appliances

Connect the BOND to your home WIFI network (Android)

A) Make sure you have a working wireless network

B) Plug the BOND into an outlet

C) The BOND light ring will be white while the BOND is in boot up mode.

D) The BOND light ring will be flashing green when the BOND is ready to be used. If the BOND light ring is not flashing green, try performing a WiFi reset.

*** Important note *** If the BOND light ring is red, try performing a rescue reset (WiFi settings and all programmed devices will be lost, and a firmware update will be forced).

 

E) Download BOND app at

F) Open the BOND app

G) If you already have a BOND account simply log in and continue to the next step. If you do not have a BOND account press create account and enter your name, email, and a password.

 

 

 

 

 

 

 

 

 

 

 

H) Follow the on screen instructions and press “Next”

I) Select the network you wish to connect to and enter the network password. If you do not see your network, refresh the list by pulling the list down and releasing it.

J) Once connected to your network, the BOND light ring will turn blue.

*** Important note *** If the BOND is unable to connect to your WiFi network, the BOND light ring will turn orange. Please try the following:

  • Make sure you are entering your correctly entering your password.
  • Try a WiFi reset and try the setup process again.
  • Try resetting your WiFi router.
  • Unplug your BOND, wait 30 seconds, and plug it back in.

If you are still having issues connecting to WiFi, please contact us at customerservice@bondhome.io.

K) You will be taken to the BOND dashboard and you can start adding devices.

How to re-connect the BOND to your existing network

A) This applies to a BOND that was already set up on your network – this means that the BOND is already familiar with the WIFI network you want to connect to it

 

B) Make sure your iPad/iPhone is connected to the WIFI network the BOND was or is connected to

 

C) Open the App and hit “skip”

 

D) In order to connect to the BOND choose “connect to an existing BOND”

E) The App will search the BOND on the network it is connected to and once found present all the devices that were programmed onto the BOND

How to add a new fan to BOND for iOS

A) From the BOND dashboard choose “Add Device”.

B) Select a device type.

 

C) Choose the function/button that best represents the function of your remote to be programmed into the BOND – speed 1 speed 2, Off , light on any will do.

*** Important Note*** If your remote is an IR remote, please select “Advanced Settings” and change the type to “IR”.

D)  Begin the scanning process on the app and follow the on screen instructions.

E) Aim your remote at the BOND and PRESS and HOLD the function you want to record.

F) The BOND blue light will flicker as it is scanning your remote:

  1. The BOND light will start flickering faster once the signal of your remote is detected.
  2. Keep pressing and holding the remote function you want to program as long as the blue light is flickering.
  3. When your remote signal was recorded the BOND light will change to green for two seconds to signal successful recording and then go back to solid blue. If recording was unsuccessful the BOND light will to change to orange for a few seconds before going back to solid blue.
  4. If you were unable to program your remote please try the following:
  • Try changing the remote batteries.
  • Instead of pressing and holding the function, try pressing the function repeatedly.
  • Get closer (1 foot) or further away (4 feet) from the BOND and try again.
  • Try pointing the remote directly at the BOND when recording.
  • Go back to step c and try recording a different function.
  • Unplug the BOND, wait 30 seconds, and plug it back in again. Then try recording your remote again.

If you are still unable to program your remote, please contact us at customerservice@bondhome.io.

*** Important Note*** You do not need to hold/press the remote function for the full 30 seconds. You can let go right when the BOND light turns green.

G) If we found your remote in our database – no more work on your part…. Test it and approve that it is working for you.

*** Important Note*** You may be prompted to enter how many fan speeds are on your remote.

 

H) If your remote is special – you will have to repeat the recording process for each function on your remote.

I)  Once you have verified the programming press “Done”.

How to add a new fan to BOND for Android

A) From the BOND dashboard choose “Add Device”.

B) Select a device type.

C) Choose the function/button that best represent the function of your remote to be programmed into the BOND – speed 1 speed 2, Off , light on any will do.

*** Important Note*** If your remote is an IR remote, please select “Advanced Settings” and change the type to “IR”.

D)  Begin the scanning process on the app and follow the on screen instructions.

E) Aim your remote at the BOND and PRESS and HOLD the function you want to record.

F) The BOND blue light will flicker as it is scanning your remote:

  1. The BOND light will start flickering faster once the signal of your remote is detected.
  2. Keep pressing and holding the remote function you want to program as long as the blue light is flickering.
  3. When your remote signal was recorded the BOND light will change to green for two seconds to signal successful recording and then go back to solid blue. If recording was unsuccessful the BOND light will to change to orange for a few seconds before going back to solid blue.
  4. If you were unable to program your remote please try the following:
  • Try changing the remote batteries.
  • Instead of pressing and holding the function, try pressing the function repeatedly.
  • Get closer (1 foot) or further away (4 feet) from the BOND and try again.
  • Try pointing the remote directly at the BOND when recording.
  • Go back to step c and try recording a different function.
  • Unplug the BOND, wait 30 seconds, and plug it back in again. Then try recording your remote again.

If you are still unable to program your remote, please contact us at customerservice@bondhome.io.

G) If we found your remote in our database – no more work on your part…. Test it and approve that it is working for you.

*** Important Note*** You may be prompted to enter how many fan speeds are on your remote.

H) If your remote is special – you will have to repeat the recording process for each function on your remote.

I) Once you have verified the programming press “Done”.

How to set your fan on a schedule with BOND

***Important Note***  You can also schedule events with IFTTT. This works for both iOS and Android.

A) On the fan dashboard select the calendar icon in the top right corner.

B) To schedule an event, select either the plus icon in the top right corner or the “Schedule an event” button.

C) First select which device you would like to schedule an event for. Also, make sure that the “Enabled” option is on.

 

D) Select a start time and select a function (speed, light etc) that you would like to begin at that time.

E) You will also need to select an end-time for the event as well as a function.

F) An Event can be repeated over different days of the week by selecting which days it will be repeated.

G) Once you have completed setting up your event, select save from the top right corner to add it to your list of scheduled events. You can also swipe left on an event to disable or delete an event.

Control your appliances with Amazon Echo

A) In order to connect Alexa and BOND you need to create an account in the BOND app and connect it to your Alexa account. If you already have a BOND account, go to step c.

B)  Open the BOND app and select “Create account”. Enter your name, a password, and   your email.

C) Once a username and password is created go to the Alexa app. Click on the dropdown menu from the top left corner of the screen and choose “skills”.

D) Type BOND into the search bar and click the search button. Next, click on the Bond Home skill and choose to add the skill.

E) You should be prompted to enter your BOND user and password to authenticate the BOND.

F) You should see a “Discover Devices” pop up. Select the “Discover Devices” option. You should then see your devices on the “Smart Home” page. If your devices are not found, select “Add Device” from the “Smart Home” page to try again. If that doesn’t work please try the following:

  • Restart your Alexa device and the BOND.
  • Disable and re-enable the skill for the BOND in the Alexa app.
  • Disconnect your BOND using the “Disable” option in the “Smart Home section. Then, re-enable the BOND again.
  • Download and install any software updates available for Alexa and BOND.
  • Make sure both Alexa and the BOND are on the same WiFi network.

If you are still having trouble discovering your devices, please contact us at customerservice@bondhome.io.

 

***Important Note***  How to interact with Alexa:

Example A:

Alexa, turn OFFICE FAN to 50%

 

Example B:

Alexa, turn OFFICE FAN LIGHT ON

 

Example C:

Alexa, turn KITCHEN FAN OFF

Setting up Google Home

A)  In order to connect Google Home and BOND you need to create a user name in the BOND app and associated it to your Google Home account. If you already have a BOND account, go to step c.

B) In the intro screen, select “Create account”.  Enter your name, a password, and your email.

C) Once you have an account go to the Google Home app. Click on the menu from the top left corner of the screen and choose “Home Control”.

 

D)  In the “Devices” tab, select the add button in the bottom right corner. After select “Bond Smart Home” from the list of devices.

E) You should be prompted to enter your BOND user and password to authenticate the BOND. Once the pairing is complete press “Done”. Your devices should appear under the “Home Control” screen. If they do not appear please try the following:

  • Restart Google Home and the BOND.
  • Unlink and then relink your BOND account to Google Home.
  • Download and install any software updates available for Alexa and BOND.
  • Make sure both Google Home and the BOND are on the same WiFi network.

If you are still having trouble discovering your devices, please contact us at customerservice@bondhome.io.

***Important Note***  How to interact with Google Home.

Example A:

Ok Google, turn OFFICE FAN ON

 

Example B:

Ok Google, turn OFFICE LIGHT ON

 

Example C:

Ok Google, turn KITCHEN FAN OFF

Move the BOND from one WiFi Network to Another

A) In order to move the BOND from an existing wifi network to another wifi network the BOND needs to be reset to “Access Point” mode.

B) In order to reset the BOND to an access point mode the Reset button needs to be pressed and held for at least 5 seconds until the BLUE light turns to flashing GREEN.

C) Once the BOND light is flashing GREEN release the RESET button.

D) Pressing the reset button for about 10 seconds will trigger a factory RESET which in addition to deleting the network information will delete the BOND database/Memory – all the programmed remotes.

E) To initiate the factory reset press on the reset button for 10 seconds and until the BOND light is blinking white.

Setting up IFTTT

a. In order to connect IFTTT and BOND you will need to create an account in the BOND app. If you already have a BOND account, proceed to step c.

b.  In the intro screen, select “Create account”. Enter your name, a password, and your email.

c.  Once you have a BOND account, go to the IFTTT application, and click the “Search” icon. Type “BOND” into the search bar.

d. Select the BOND icon under “Services”. On the following page, select “Connect” from the top right. You will be asked to sign in with your BOND account and authorize IFTTT. Then IFTTT should be connected to your BOND.

BOND Light Patterns/Troubleshooting

***Important Note*** If you look in between the BOND light ring, you will see five small LED lights. Please take note of the color and the amount of lights turned on.

Is your BOND light ring red?

 Are three LED lights red and is the BOND light ring blinking?

What this means – This means that you have a bad power supply.

Solutions – Make sure that you are using the BOND power supply and cable provided. You can also try a different power source and cable if that does not work. Please contact customer service at customerservice@bondhome.io if the problem still persists.

Are three LED lights red and is the BOND light ring solid?

What this means – The BOND failed to boot properly.

Solutions – Try unplugging the BOND and plugging it back in again. You can also try doing a rescue reset if that does not work.

 

Is your BOND light ring orange?


Are all five LED lights orange and is the BOND light ring solid?

What this means – The BOND was unable to connect to WiFi.

Solution – Try a green reset and try setting up the BOND again.

 

Is your BOND ring light green?

Are all the LED lights green and is the BOND light blinking?

What this means – The BOND is in WiFi setup mode.  The BOND is ready for setup.

Solution – Continue with the BOND setup.

 

Is your BOND light ring blue?

Is one LED light blue and is the BOND light ring solid?

What it means – Corrupt application.

Solution – Wait for the BOND firmware upgrade to complete. Do not unplug the BOND.

 

Are all the LED lights blue and the BOND light ring solid?

What it means – The BOND is connected to WiFi.

 

Are all the LED lights blue and the BOND light ring blinks twice?

What it means – The BOND is transmitting a signal to your device.

 

Are all the LED lights blue and is the BOND light ring blinking?

What it means – The BOND is attempting to connect to your WiFi network.

 

Is your BOND light ring white?

Is the BOND light ring solid?

What it means – The BOND is booting.

How to Contact BOND Support

 

Via Email –  customerservice@bondhome.io

 

Via Mobile app:

A) On the BOND dashboard, click on the gear in the top right corner of the screen. Then select “Help & Support”.

B) You will now see 4 options.

C) The first is “Help Center”. Here you can find articles about problem solving, frequently asked questions, and other helpful links.

D) The second option is “My Tickets”. Here you can view all of your tickets (conversations or questions that you had previously with our customer service team).

E) The third option is “Open Ticket”. Here you can ask our customer service team any questions, comments, or concerns you have with the BOND.

F) The fourth option is “Chat”. Here you can talk directly to one of our customer services representatives. You are also able to email the transcript of the chat to yourself.

Chat via website – You can also chat with one of our customer service representatives through our website bondhome.io. Simply go to our site and click on the blue chat bubble in the bottom right hand corner.

User Manual and User Information for Part 15 Devices

This Device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

This Device meets the FCC Radio Frequency Emission Guidelines and is certified with the FCC as the FCC ID number found on the back of the Device. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Frequently Asked Questions

It depends. If your remote is an RF remote, then the BOND does not need to be at the same room with your appliance. If your remote is an IR remote, then yes, because you will need to have the BOND to have line of sight with the appliance you are trying to control. Do not worry about all this tech talk… the BOND app will tell you once your remote is detected if have to have the BOND at the same room or not.

Yes, BOND and your old remote can both control the appliance at the same time.

The same as any other device you are connecting to WIFI. The BOND app will show you how strong the WiFi signal is that the BOND is receiving.

The same as any other device you are connecting to WIFI. The BOND app will show you how strong the WiFi signal is that the BOND is receiving.

The BOND is just like any other device connected to the WiFi network in your house or office. If you have changed the password the phone App will let you know that the BOND can not connect and will ask for a new password. If you changed the WiFi network router/ modem you will have to reconnect the BOND to the network the same way you have when first introducing the BOND to your network.

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